Last updated: 13 October 2026
This policy explains how E Concept LLC ("E Concept", "we", "us") handles personal information when you visit econceptsystems.com, send us an enquiry, contact us by phone, email or WhatsApp, or chat with our AI assistant. We are a company based in Dubai, United Arab Emirates, and we handle personal information in line with the data protection laws that apply in the UAE.
Who we are
E Concept LLC, Office 201, Al Khaleej Center, Bur Dubai, Dubai, United Arab Emirates. Email: sales@econceptsystems.com Phone: +971 58 914 8865
What information we collect
- Enquiry form: your name, phone or WhatsApp number, the service you are interested in, your message, and the page you sent it from.
- Phone, email and WhatsApp: the details you share when you contact us, such as your name, number, address or site details, and the content of your messages.
- AI assistant chat: the messages you type to our AI assistant, Maria, and any contact details you give in the chat.
- Technical information: your IP address, approximate country, browser and device type, and the pages you view, collected by our hosting and security systems.
- Site visits and projects: if you become a customer, the property address, access details and system information we need to survey, quote, install and support your system.
We do not ask for payment card details on this website.
How we use your information
- To reply to your enquiry, arrange a site visit and prepare a quote.
- To design, install, support and maintain the systems we supply.
- To answer your questions, including through the AI assistant.
- To keep the website secure, prevent spam and abuse, and fix problems.
- To understand how the website is used so we can improve it.
- To meet legal and regulatory obligations.
When you send us an enquiry or start a chat, you agree that we may contact you about it.
Cookies and similar technologies
This website uses only the cookies and local storage it needs to work. Our AI assistant saves a chat session identifier in your browser's local storage so your conversation can continue on the next page. If we add website analytics, we will use it to count visits and see which pages are useful, and we will update this policy. You can clear local storage and cookies at any time in your browser settings.
Who we share information with
We do not sell your personal information. We share it only with:
- Service providers that help us run the website and our business, such as website hosting, email delivery (Amazon Web Services), and the provider of our AI assistant chat service.
- Messaging services you choose to use to contact us, such as WhatsApp, which have their own privacy policies.
- Authorities when the law requires it.
Where information is processed
Some of our providers process information on servers outside the UAE. When that happens we use providers that apply appropriate security and data protection measures.
How long we keep information
We keep enquiry and customer information for as long as it is needed to respond to you, deliver and support our services, keep accounting and warranty records, and meet legal requirements. After that we delete it or make it anonymous.
How we protect information
We use reasonable technical and organisational measures to protect personal information, including secure connections on this website and limited access to enquiry data. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
You can ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for contact. You can also withdraw your consent to be contacted at any time. Email sales@econceptsystems.com and we will respond as soon as we reasonably can.
Children
This website is for businesses and adults. We do not knowingly collect personal information from children.
Links to other websites
This website links to other websites, including our software company at econceptme.com and our digital marketing partner at reach360.ae. We are not responsible for the privacy practices of other websites, so please read their policies.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
If you have a question about this policy or about your personal information, contact us at sales@econceptsystems.com or call +971 58 914 8865.